Shipping policy

We understand that service and quality must go hand in hand to have happy customers. We have partnered with the best courier service providers available in the country, and every order is packed in multi-layer protective packing.

When we dispatch

  • Ready-stock orders are dispatched from Chennai within 3 working days of payment.
  • Pre-orders (customised, made-to-order, or quantities imported specifically for you) take 45–60 days; for customised items, this is counted from sample approval. Pre-orders are dispatched once any balance due before dispatch is paid. See our Refund Policy for how pre-orders are confirmed.
  • If your location is not served by our courier partner, we ship via India Post (Registered / Speed Post). In such cases, the order cut-off time is 4 pm.

When you can expect your package after dispatch

  • 1–2 business days in metros (New Delhi, Kolkata, Mumbai, Bangalore, Chennai, Hyderabad, etc.)
  • 2–3 business days in tier 2 cities
  • 3–5 business days for most other cities and towns
  • 3–10 working days for deliveries made through India Post

Transit times are estimates and depend on your location and the courier. If a delivery is running late, WhatsApp your order number to +91 75500 82827 and we will check and chase it.

What if the delivery fails and the shipment comes back to us?

  • If the package is damaged and returned during shipping, we replace the product or, after confirming with you, refund your money in full.
  • If the package is not damaged but is returned because the address could not be found or similar, we will contact you to confirm the address and ship it again. If we have to refund in such a case, we may charge a minimum of Rs.200 towards the two-way shipment and provide a gift voucher for the remaining amount.
  • If the package is refused by the addressee for personal reasons (other than the product not being in good condition), we will refund your money after deducting a minimum of Rs.200.

If the package is lost in transit

  • This is a worst-case scenario, but not impossible with any logistics partner anywhere in the world. Your payment is safe with us and will be refunded in full (100%), including shipping charges (if charged), to the bank account or card you paid with.
  • If you would prefer a different product, we can give you a gift voucher for the full amount to use on your next purchase. If not, your money will be refunded in full.

Are there any charges apart from the product price?

  • GST is levied and paid as per government rules.
  • Packing and shipping charges are additional. The website shows them at checkout, and our WhatsApp quotes include them.

Do you ship outside India?

We mainly serve India, but international enquiries are welcome. WhatsApp +91 75500 82827 with the items, quantities and destination country.

Tracking your order

You can see the status of your order from your account on this website, or contact us on WhatsApp at +91 75500 82827 or by email at packaging@rentraspa.com.